Our motto is “You travel – We care”. We want our policyholders to be able to travel with peace of mind and the feeling that they are well provided for. We’ve therefore designed this app to provide you, our insured customer, with the right information before, during and after your trip. At the same time, we provide you with information about safety in your area that can help you stay “ on the safe side,” even when you’re at home.
The following information on data protection applies to the use of the ERGO Reiseversicherung AG (ERV) travel & care app.
This app
- Provides you with information pertaining to ERV products and services
- Find useful tools like language translator, currency converter and document safe
- Receive information about safety in your area both in the country in which you’re vacationing and at home
- View the status of your contract and
- Request assistance with ERV
Depending on the insurance contract, you can also share this app with your loved ones.
You can configure your settings and access permissions for using the app in the app’s privacy cockpit.
This app contains links to third parties (external links). These contents are subject to the liability of the respective operators. If you notice that links lead to content that violates applicable law, please notify us via the e-mail address technicalsupport@erv.com. We will then remove these links from our app immediately.
The providers do not assume any liability for the topicality, correctness, completeness or quality of the information provided.
The party responsible for data processing in the ERV travel & care app is
ERGO Reiseversicherung AG
Thomas-Dehler-Strasse 2
81737 Munich
For data protection compliance, we have concluded contracts with the relevant service providers for contract data processing in accordance with Article 28 GDPR. Contact for data protection:
ERGO Reiseversicherung AG
Data Protection Officer
Thomas-Dehler-Strasse 2
81737 Munich
Germany
datenschutz@ergo-reiseversichrung.de
Your rights / options for complaints
You are entitled to assert the following rights with the responsible party in accordance with the EU GDPR:
- Right of access to the data processed (Art. 15)
- Right to rectification of inaccurate data or completion of incomplete data (Art. 16)
- Right to deletion of data that is processed unlawfully or no longer needed (Art. 17)
- Right to restriction of processing (Art. 18)
- Right to object to processing based on the responsible party’s legitimate interest (Art. 21)
- Right to data transmission (Art. 20)
If you have consented to processing (Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a), you have the right to revoke the consent given at any time. The revocation shall not affect the lawfulness of the processing carried out up to that point.
If you wish to lodge a complaint, please contact the data protection officer or the responsible data protection supervisory authority. These can be found in the information sheet on data use of the respective legal entity under “Information for interested parties and insurance customers”.
The following governing body is responsible for the person in charge of ERV travel & care:
The Bavarian Data Protection Authority (BayLDA)
Promenade 18
91522 Ansbach
Germany
Protection of data
ERGO Reiseversicherung uses modern techniques to conduct the dialogue with you and to secure your data.
- We take appropriate technical and organisational security precautions in accordance with the state of the art developments in the industry to protect data against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. Your data saved in the app is stored in encrypted form and is not available in plain text until you log in. Please ensure adequate protection of the data on your mobile device when you are logged into the app and that your data is in an unencrypted state, e.g. by using a 6-digit PIN or, better yet, a fingerprint PIN.
- All communication of the app with external servers of ERV or our service providers is encrypted by the TLS procedure in a current version (formerly known as “SSL”) and thus protected against spying by unauthorised third parties.
- If you send us data outside of the app unencrypted as a normal, unsecured e-mail, there is a possibility that your data can be viewed or changed by unauthorised persons during transmission over the Internet.
Contact our customer service centre in the event that any anomalies occur. You can reach them by phone +49 89 4166-1102 (Mon-Fri 8-19 and Sat 9-13) or by e-mail at technicalsupport@erv.com.
- Communication with ERV and execution of contract matters
- Providing travel tools and information about destination countries
- Individualised information (e.g., about selected countries and possible recommendations for conduct/danger warnings there)
- Store personalised information (insurance cover, document safe, etc.)
- Use of assistance services (doctor referral, recommendation for hospitals, breakdown services, etc.)
This list contains all data used by or through the use of this service:
- Anonymous data about the use of the app: This data is collected continuously and later analysed by us for the purpose of diagnostics and the performance analysis of our technical devices. This includes information about your use of the services we offer in this app, log files, diagnostics, crash, website and performance logs and reports.
- We collect device-specific information when you install, use or access our services. This includes information such as the hardware model, operating system information, browser information, IP address, mobile network information, and device identifiers for diagnostic purposes and troubleshooting.
- We also need to use, with your consent, your data such as your phone number to notify you by SMS in case of emergency. For all other functions of the app, no data is sent that has to do with your person.
The following is the legal basis for the processing of personal data required by Art. 6 I 1 GDPR.
Art. 6 para. 1 s. 1 lit. a GDPR (consent)
European Union
Until the end of the term of the travel insurance contract
equeo GmbH, Kissinger Strasse 1-2, 14119 Berlin, Germany (Contract processing)
Air Doctor Ltd., Hashaked 1, Beit Nekofa, 9083000, Israel (Contract processing)
Worldwide to service providers with whom requested support services are provided
We may make third-party services available to you through our app, subject to their privacy policies and terms of use. If we do, we will obtain your consent to do so when you first use such a service. ERGO Reiseversicherung expressly disclaims any warranty as to the accuracy, validity or completeness of the information or functions available through these services, or as to their quality or consistency.